Shipping policy

Last updated: 19 September 2026

Where we deliver and what it costs

We deliver to supported UK addresses using InPost and DPD. Available services and the delivery charge for your postcode are shown before you pay. A particular courier, locker or express service is available only when offered for your order. We do not offer international delivery.

Personalised clothing

Personalised items are dispatched within 7–30 calendar days, depending on the season and the size of your order. This period starts once both payment and your final artwork approval have been received.

This is the time until we hand your parcel to the courier, not the date it arrives. Courier transit is additional. Check the delivery estimate for the service offered at checkout. Express carriage does not shorten printing, embroidery or artwork preparation.

Please check and approve your artwork promptly. If anything prevents us meeting the agreed timetable, we will contact you with the available options. We will agree any revised date with you; we will not silently extend the period.

Blank clothing and mixed orders

Blank garments are dispatched within 2 working days; delivery takes up to 3 working days after dispatch. Blank and personalised garments in mixed orders are dispatched separately and follow their respective timetables. Any delivery charges are disclosed before payment.

Working days are Monday to Friday, excluding UK bank holidays. If stock becomes unavailable, we will contact you about a revised date, an alternative you agree to, or a refund. We do not substitute products without your agreement.

Tracking and delivery problems

Use the tracking and collection instructions supplied for your parcel. For a locker or collection-point service, collect within the period in the courier's notification. Contact contact@flexifitclothing.co.uk about a missing, damaged, late or returned parcel. We will explain any proposed redelivery charge before you agree to it.

We remain responsible for goods until you, or someone you nominate, takes physical possession, except where you independently commission a carrier we did not offer. An investigation with a courier does not remove your rights against us.

Agreed delivery dates

The dispatch period and additional transit time must be clear before you order. Delivery beyond 30 calendar days requires your agreement; otherwise the statutory 30-day delivery period applies. If an essential agreed delivery date is missed, or we refuse to deliver, you may cancel. In other cases you can normally set a reasonable further deadline and cancel if it is missed. Any sums due will be refunded without undue delay.