Refund policy

Last updated: 19 September 2026

Personalised products

Products made to your specifications or clearly personalised cannot be returned or exchanged simply because you change your mind. This includes garments printed or embroidered with your chosen logo, name, text or design. Check the garment, size, quantity, spelling and artwork before ordering and approving your proof.

This exception applies to genuinely customised goods. Selecting a standard size or colour alone does not make a blank garment personalised. If you need to change a personalised order, email us promptly; we will explain whether a change is still possible before agreeing any additional charge.

You retain your rights if personalised goods are faulty, not as described or do not match the agreed order. Approval of artwork does not excuse a production error or a defective garment.

Change-of-mind returns for blank products

If you buy as a consumer online, tell us you wish to cancel within 14 calendar days after you, or your nominated recipient, receive the goods. For one order delivered in separate parts, the period normally runs from receipt of the last item. You may also cancel before delivery. Return the goods within 14 calendar days after telling us.

Email contact@flexifitclothing.co.uk with your order number and the items concerned, or send any clear cancellation statement to our address in Business information. The optional form below is provided for convenience. A returns reference helps us match your parcel but is not a condition of your statutory cancellation right.

You pay the direct cost of returning correctly supplied goods when you change your mind. Keep proof of posting. You may inspect and try on clothing as you would in a shop. We may deduct only for loss of value caused by handling beyond what is necessary to establish its nature, characteristics and functioning, where the law permits. We do not charge consumers a restocking fee. Original packaging is helpful but is not a blanket condition of statutory returns. Sale and clearance items have the same statutory rights.

Refunds

For a valid consumer cancellation, we refund payments due, including the least expensive standard outbound delivery charge for a cancelled whole order. Any extra paid for a premium delivery service is not refundable on a change-of-mind cancellation. We refund without undue delay and within 14 calendar days after we receive the goods or evidence that you sent them back, whichever is earlier. If we have offered to collect the goods, or no goods have been supplied, we refund within 14 calendar days after you tell us you are cancelling. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

Faulty, damaged or incorrect products

Email us with your order number and a description of the problem; photographs may help. Consumers normally have a short-term right to reject non-conforming goods within 30 days of delivery. After that, repair or replacement and, where the legal conditions are met, a price reduction or final rejection remain available. We bear reasonable return costs for faulty or incorrectly supplied goods. A short reporting deadline, missing original packaging or personalisation does not remove these rights.

Business purchases

The statutory consumer cooling-off right does not apply to purchases made wholly or mainly for business purposes. Contact us before sending a business change-of-mind return; any voluntary return must be agreed in writing. This does not exclude rights for faulty or incorrectly supplied goods.

Where to send a return

Return address: FlexiFit Clothing, 106 Firbank Grove, Livingston, EH53 0FE, United Kingdom. Include your order number or other details that identify your order. Email us for help with return arrangements, especially if goods are faulty or incorrect. This does not make prior authorisation a condition of a statutory cancellation.

Optional cancellation form

To: FlexiFit Clothing, 106 Firbank Grove, Livingston, EH53 0FE, United Kingdom; email contact@flexifitclothing.co.uk.
I give notice that I cancel my contract for the following goods: [list goods].
Order number: [number]. Ordered on / received on: [date].
Consumer's name and address: [details].
Date: [date]. Signature: [only if sent on paper].